Terms of service
Terms and Conditions
Last updated: December 17, 2025
These Terms and Conditions (“Terms”) govern your access to and use of lucecare.com and any purchase of products from LUCÉ.
By using the website, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
Eligibility
You must be at least 18 years old or using the website under parental or guardian supervision.
You agree that all information you provide is accurate and current.
Acceptable Use
You may not use the website in any manner that could damage, disable, overburden, or impair our systems or interfere with other users.
Unauthorized access attempts, data mining, scraping, or misuse of content are strictly prohibited.
Product Presentation
We strive to display product information, ingredients, benefits, images, and pricing as accurately as possible.
However, typographical errors, inaccuracies, or omissions may occur.
We reserve the right to correct such issues and to update information or cancel affected orders without prior notice.
Actual packaging may vary.
Orders & Contract Formation
An order placed on our website constitutes an offer to purchase.
Acceptance occurs only once we confirm shipment.
We reserve the right to refuse or cancel orders at our discretion, including for suspected fraud, unauthorized transactions, or stock limitations.
If payment has already been processed, an appropriate refund will be arranged.
Pricing & Promotions
All prices are shown in PKR unless stated otherwise.
We may change pricing, promotional offers, and availability at any time without liability.
Payment
We accept the payment methods displayed at checkout.
Prepaid orders will be processed following successful authorization.
Cash on Delivery orders may require verification before dispatch.
Shipping & Risk
Estimated delivery times are provided for convenience and are not guaranteed.
Once an order is transferred to the courier, responsibility for delays due to external factors is beyond our control.
Risk of loss passes to the customer upon delivery.
Returns
Please review our Refund & Return Policy for detailed eligibility rules.
Due to hygiene considerations, many opened products cannot be returned.
Intellectual Property
All website content, branding, formulations, product names, designs, images, and materials are the exclusive property of LUCÉ.
Use without prior written permission is prohibited.
Product Use Disclaimer
Our products are cosmetic in nature. Individual results vary.
Customers are responsible for reviewing ingredient lists, conducting patch tests, and consulting healthcare professionals where appropriate.
Disclaimer of Warranties
The website and products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.
Limitation of Liability
To the fullest extent permitted by law, [Brand Name] shall not be liable for any indirect, incidental, punitive, or consequential damages arising from:
- product use or misuse
- allergic or adverse reactions
- website interruptions
- reliance on content
Indemnification
You agree to defend and hold harmless [Brand Name] from any claims, damages, or expenses arising from your violation of these Terms or misuse of the website or products.
Governing Law
These Terms are governed by the laws of Pakistan.
Modifications
We may revise these Terms at any time. Continued use of the website after updates constitutes acceptance.
Contact
For inquiries regarding these Terms:
Email: eastnaturals.info@gmail.com
